Delivery and Returns

Our goal at Frondly is to make the entire plant buying experience as easy as possible for you. Deliveries and returns are no exception. Here’s a quick rundown of our Delivery and Return policy.

Delivery

Delivery time

All in-stock Frondly orders are delivered within 2-5 business days. All products listed on the website are in stock and ready for delivery unless otherwise noted in the product description.

Delivery service area

Orders including live plants

We currently offer delivery for orders that contain live plants to addresses in the following areas:

North North Vancouver, West Vancouver
West UBC, Vancouver, Burnaby, New Westminster
East Coquitlam, Port Coquitlam, Port Moody
South Richmond, Delta, Surrey, White Rock

Orders that do not include live plants

We offer Canada-wide shipping on orders that do not contain live plants.

*If you are outside of our regular service area and would like to place an order, please email us at hello@frondlyplants.com with the items and your postal code, and we will do our best to get you the items you want in a timely manner.

Delivery Charges
Orders over $75 before taxes and shipping receive complimentary delivery. Orders under this $75 threshold will incur a flat rate delivery fee depending on your location.

Minimum order value
Orders must exceed $25 before taxes to be eligible for delivery. There is no minimum for pickup..

Every order delivered by hand

To ensure that your new plant arrives in the best condition possible, every plant order is delivered with care by a friendly Frondly driver from our local grow stations to your home.

Delivery scheduling

Our plants are all from the tropics so we want to make sure they aren't left out in the cold for too long. To ensure we’re in sync, you’ll receive an email the day of your delivery and a text notification 20-30 minutes prior to your delivery.

If you’re not available at that time, no problem, we’ll coordinate with you to find a better day & time, or a safe place near your home for us to leave your plant.

In-store Pickup

If you select the pickup option at checkout, you may collect your order once you are notified that it is ready.

Kitsilano 1529 W 4th Ave. Vancouver
Mon - Sat 11am - 6pm
Sunday: 12-5pm

Parking

There are a few pay parking spots in front of the building along W 4th Ave. Rates are $1 per hour. On weekends and holidays, there is also free parking at the rear of the building under the Granville bridge.

Returns, Cancellations and Refunds

Free and easy returns

Plants* may be returned within 7 days from the date of delivery, and pots and accessories within 30 days.

*Plants that have been repotted into a decorative pot are not eligible for return.

There are no fees to return items, but forward delivery charges are non-refundable.

Cancellations

If you’d like to cancel your order, please send an email with your order number to hello@frondlyplants.com. Cancellations will receive a full refund, including the cost of shipping.

Did we miss something?

Please check our FAQ section to see if we’ve answered your question there or contact our friendly team at hello@frondlyplants.com.