Delivery and Returns
Our goal at Frondly is to make the entire plant buying experience as easy as possible for you. Deliveries and returns are no exception. Here’s a quick rundown of our Delivery and Return policy.
DeliveryDelivery service area
We currently offer delivery to addresses in Metro Vancouver, UBC, Burnaby, Richmond, Coquitlam, PoCo, and New West.Every order delivered by hand
To ensure that your new plant arrives in the best condition possible, every plant order is delivered with care by a friendly Frondly driver from our local grow stations to your home.Delivery Charges
All Frondly orders over $20 before taxes and shipping receive complimentary delivery. All orders under this $20 threshold will incur a flat $5 delivery fee.Convenient delivery scheduling
Our plants are all from the tropics so we want to make sure they aren't left out in the cold for too long. To ensure we’re in sync, you’ll receive an email and text notification before your delivery to confirm a 2-hour delivery window.
If you’re not available at that time, no problem, we’ll coordinate with you to find a better time or a safe place at your home for us to leave your plant.
All Frondly orders are delivered within 1-3 business days.
You’ll be contacted via email or text with an expected delivery day & time 1 day before your order is to be delivered. If you aren't available during the scheduled window, that's okay, we'll coordinate with you find a better time or a safe place at your home for us to leave your plant.
Returns, Cancellations and RefundsFree and easy 7-day returns
We want you to love your new plant and pot, but if you are unhappy with your purchase for any reason, please send an email to firstname.lastname@example.org with your order number within 7 calendar days from the date it was delivered. We’ll contact you within 24 hours to arrange a pick up day and time that works for you.
If you’d like to cancel your order, please send an email with your order number to email@example.com. Cancellations will receive a full refund, including the cost of shipping.Did we miss something?