Delivery and Returns

Our goal at Frondly is to make the entire plant buying experience as easy as possible for you. Deliveries and returns are no exception. Here’s a quick rundown of our Delivery and Return policy.


Delivery time

All in-stock Frondly orders are delivered within 2-4 business days.

All products listed on the website are in stock and ready for delivery unless otherwise noted in the product description.

Delivery service area

We currently offer delivery to addresses in:

North: North Vancouver, West Vancouver.
West: UBC, Metro Vancouver.
East: Burnaby, Coquitlam, Port Moody, Port Coquitlam.
South: Richmond, New Westminster.

*If you are outside of our regular service area and would like to place an order, please email us at with the items and your postal code, and we will do our best to get you the items you want in a timely manner.

Delivery Charges

All Frondly orders over $50 before taxes and shipping receive complimentary delivery. All orders under this $50 threshold will incur a flat rate $3.99 delivery fee.

Minimum order value
Orders must exceed $20 before taxes to be eligible for delivery. There is no minimum for pickup.

Every order delivered by hand

To ensure that your new plant arrives in the best condition possible, every plant order is delivered with care by a friendly Frondly driver from our local grow stations to your home.

Delivery scheduling

Our plants are all from the tropics so we want to make sure they aren't left out in the cold for too long. To ensure we’re in sync, you’ll receive an email the day of your delivery and a text notification 20-30 minutes prior to your delivery.

If you’re not available at that time, no problem, we’ll coordinate with you to find a better day & time, or a safe place near your home for us to leave your plant.

In-store Pickup

If you select the pickup option at checkout, you may collect your order once you are notified that it is ready.

Pickup hours

Monday & Tuesday: Closed
Wednesday to Sunday: 12 - 5p

Pickup location

4439 West 10th Ave.
Vancouver, BC.

Click here to get directions.


There are several pay parking spots in front of the building along W 10th Ave. Rates are $1 per hour.

Returns, Cancellations and Refunds

Free and easy 7-day returns

We want you to love your new plant and pot, but if you are unhappy with your purchase for any reason, please send an email to with your order number within 7 calendar days from the date it was delivered. We’ll contact you within 24 hours to arrange a pick up day and time that works for you.


If you’d like to cancel your order, please send an email with your order number to Cancellations will receive a full refund, including the cost of shipping.

Did we miss something?

Please check our FAQ section to see if we’ve answered your question there or contact our friendly team at