Delivery and Returns
Our goal at Frondly is to make the entire plant buying experience as easy as possible for you. Deliveries and returns are no exception. Here’s a quick rundown of our Delivery and Return policy.
DeliveryDelivery service area
We currently offer delivery to addresses in:
North: North Vancouver, West Vancouver.
West: UBC, Metro Vancouver, Burnaby, New Westminster.
East: Coquitlam, Port Moody, Port Coquitlam.
South: Richmond, Surrey.
*If you are outside of our regular service area and would like to place an order, please email us at firstname.lastname@example.org with the items and your postal code, and we will do our best to get you the items you want in a timely manner.Every order delivered by hand
To ensure that your new plant arrives in the best condition possible, every plant order is delivered with care by a friendly Frondly driver from our local grow stations to your home.Delivery Charges
All Frondly orders over $20 before taxes and shipping receive complimentary delivery. All orders under this $20 threshold will incur a flat $5 delivery fee.Convenient delivery scheduling
Our plants are all from the tropics so we want to make sure they aren't left out in the cold for too long. To ensure we’re in sync, you’ll receive an email the day of your delivery and a text notification 20-30 minutes prior to your delivery.
If you’re not available at that time, no problem, we’ll coordinate with you to find a better day & time, or a safe place at your home for us to leave your plant.
All in-stock Frondly orders are delivered within 2-4 business days.
All products listed on the website are in stock and ready for delivery unless otherwise noted in the product description.
If you select the pickup option at checkout, you can come to collect your order at our office at the address below once you are notified that it is ready.
Monday: 11am - 6pm
Wednesday: 11am - 6pm
Saturday: 12pm - 5pm
4406 W 10th Ave
Free parking is available in the rear lot, accessible from Trimble St. There are also pay parking spots in front of the building along W 10th Ave. Rates are $1 per hour.
Returns, Cancellations and RefundsFree and easy 7-day returns
We want you to love your new plant and pot, but if you are unhappy with your purchase for any reason, please send an email to email@example.com with your order number within 7 calendar days from the date it was delivered. We’ll contact you within 24 hours to arrange a pick up day and time that works for you.
If you’d like to cancel your order, please send an email with your order number to firstname.lastname@example.org. Cancellations will receive a full refund, including the cost of shipping.Did we miss something?