Delivery and Returns

Our goal at Frondly is to make the entire plant buying experience as easy as possible for you. Deliveries and returns are no exception. Here’s a quick rundown of our Delivery and Return policy.

Delivery

Delivery service area

We currently offer delivery to addresses in:

North: North Vancouver, West Vancouver.
West: UBC, Metro Vancouver, Burnaby, New Westminster.
East: Coquitlam, Port Moody, Port Coquitlam.
South: Richmond, Surrey.

*If you are outside of our regular service area and would like to place an order, please email us at hello@frondlyplants.com with the items and your postal code, and we will do our best to get you the items you want in a timely manner.

Every order delivered by hand

To ensure that your new plant arrives in the best condition possible, every plant order is delivered with care by a friendly Frondly driver from our local grow stations to your home.

Delivery Charges

All Frondly orders over $20 before taxes and shipping receive complimentary delivery. All orders under this $20 threshold will incur a flat $5 delivery fee. 

Convenient delivery scheduling

Our plants are all from the tropics so we want to make sure they aren't left out in the cold for too long. To ensure we’re in sync, you’ll receive an email the day of your delivery and a text notification 20-30 minutes prior to your delivery.

If you’re not available at that time, no problem, we’ll coordinate with you to find a better day & time, or a safe place at your home for us to leave your plant.

Quick, considerate delivery

All in-stock Frondly orders are delivered within 2-4 business days.

All products listed on the website are in stock and ready for delivery unless otherwise noted in the product description.

In-store Pickup

If you select the pickup option at checkout, you can come to collect your order at our office at the address below once you are notified that it is ready.

Pickup hours

Monday: 11am - 6pm
Wednesday: 11am - 6pm
Saturday: 12pm - 5pm

Pickup location

4406 W 10th Ave

Click here to get directions.

Parking

Free parking is available in the rear lot, accessible from Trimble St. There are also pay parking spots in front of the building along W 10th Ave. Rates are $1 per hour. 

Returns, Cancellations and Refunds

Free and easy 7-day returns

We want you to love your new plant and pot, but if you are unhappy with your purchase for any reason, please send an email to hello@frondlyplants.com with your order number within 7 calendar days from the date it was delivered. We’ll contact you within 24 hours to arrange a pick up day and time that works for you.

Cancellations

If you’d like to cancel your order, please send an email with your order number to hello@frondlyplants.com. Cancellations will receive a full refund, including the cost of shipping.

Did we miss something?

Please check our FAQ section to see if we’ve answered your question there or contact our friendly team at hello@frondlyplants.com.