Customer Reviews

Based on 389 reviews
95%
(368)
4%
(16)
1%
(3)
1%
(2)
0%
(0)
Highly recommend

Not only was I accommodated with my order, the communication was very timely and spot on, also the driver had texted me and made sure of the right address and let me know that my order would be a bit later. It arrived in perfect condition on her birthday. Couldn’t be happier with the service!

Amazing service & beautiful plant

Placed an order from the US for delivery in Vancouver. Chad was very helpful, professional & efficient …and the plant arrived in perfect timing! Thank you!

Highly recommended

This is a lovely little shop, sort of off the beaten-track and filled with beautiful, healthy plants. The owner is very knowledgeable and helpful. I am a very satisfied returning customer.

N
Big Red the Rubber Tree 'Burgundy', XL
Nadwynn Sing
very pleased

great service, lovely plant for my decor

Excellent customer service!

Will definitely use Frondly again ! Helpful, prompt, great prices and very professional

Stackable support

Just what I needed to support my Monstera plant and pleased it is barely visible amongst the huge leaves.

Plants were good but order not completed in time or in full

Both of my plants were in great condition! It is advertised all over the Frondly website that pick up in store will be available within 24 hours of ordering. My order was not ready within this timeframe which was really inconvenient for my schedule. Additionally, before ordering, I asked if they could provide some extra nursery pots instead of throwing them out, which they said they would be happy to do. Unfortunately, when I got my order I did not get any nursery pots. The shop is super cute and the plants are great, but since the prices are quite high I would expect a better customer service experience.

B
Dumbo the Dieffenbachia 'Perfection', Medium
Barbara Lavigne
Frondly For Plants From Now On!❤️

Frondly has a great selection of plants on the website and their
delivery service is excellent.
The four different plants I had
delivered are super fresh and healthy.
I can’t stop admiring the beautiful
leaves on my Dieffenbachia!🥰🪴

Plants were wonderfully healthy looking.

Colleen was exceptionally informative and friendly.

Delivery was on time and the delivery person pleasant.
Colleen was informative and friendly, she cared about and was knowledgeable about plants in general.
Delivery was on time and delivery person pleasant.
I would recommend buying plant from Frondly to my family and friends.
Thank you Diane

Norfolk Island pine for the holidays

I ordered the Norfolk with Xmas lights in a nice pot to bring some festive cheer to the corner of my living room. It looks fabulous. Home delivery was a breeze. Frondly provides great plants with great service. I have 5 plants now and quickly running out of spots to put more lol

Plant Stand

Very happy with my new plant stand. It’s very well built and looks great in my very small living room. Plus, it was delivered very promptly by a very friendly staff person.

Perfect shop

I can strongly recommend this shop

I’m FRONDLY happy!

I ordered a Rhapis Palm XL size and couldn’t be more pleased. It is beautiful and the service to my door was very appreciated given its’ size and weight. I’m also happy with the large pots I purchased at Frondly. I like the website too for helpful plant descriptions and care instructions. I also found a lovely plant for a gift. Both the plants were in excellent condition.

Favourite plant store

I love the plant food and soil options - both of which are local! On top of that, Frondly has as amazing selection for quality plants, and helpful service. Thank you, Frondly!

Excellent Service

Great communication when we had a small delay. :)

J
Gift Message
James Thomas Jones
Great Service.

Easy to order,excellent communication and quick delivery.

Great Service

I needed multiple indoor trees and planters for a Presentation Center I was working on and Chad and his team were super friendly and helpful. They helped me choose the plants and put them in the pots to see how they would look. They were able to deliver on short notice and installed the plants on site. It was such a relief to find them and I had a great experience. Definitely would definitely recommend them for all your plant needs!

great gift and quick service

my daughter loved the gift! the pot is beautiful and the plant beautiful and healthy.

J
Eros the Hoya 'Kerri', Small
Jessica Clarke
Most adorable heart-shaped succulents!

I ordered hoya succulents and they were delivered beautifully and swiftly to my front door. The heart shaped succulents are adorable and look fantastic on my mantle. Seamless order and quick delivery. 10/10!!

A
Cash the Money Tree, Large
Ana Laura Berti Munhoz
Trustworthy

I really liked the experience of getting my plant from Frondly. Looking forward to buying some more in the future. They are very professional!

Lovely little pots

These pots are great for small plants and make excellent gifts

K
Figgy the Fiddle Leaf Fig 'Bush', XL
Kay Johnson
Fondly frondly

I have been looking for a good fichus on foot for months now, tiring disappointing time consuming not to mention ridiculous pricing downtown. I came across this app and decided to give it a go. WOW, wished I’d known about it earlier lol. Great site, great customer service. Delivery was perfect, able to track, on time, driver friendly, professional, the biggest surprise. Gorgeous plant at a reasonable price. I am extremely happy with my purchase, even comes with a note letting you know they are available with care advice. What store does that these days. I would highly recommend frondly for plants and pot purchases.

G
Perdy the Bird of Paradise, XL Tall *Perfectly Imperfect*
G.N.
A lovely addition!

This Bird of Paradise is such a lovely addition to my space! One might even say therapeutic.

Just great

Excellent

Beautiful pot, great customer service

This lovely pot was a gift, along with a plant I bought from Frondly. It was delivered on time, carefully wrapped and with a hand-written gift message. I was very impressed with their customer service, online and on the phone. I highly recommend.